THE SOAPPHARMACY hopes that you are completely satisfied with your product(s). If for any reason you are not satisfied, please do not hesitate to contact us via or call us on +31 35 5880015.
If you are unhappy with the products, we are very sorry to hear it. You can you return the items within 14 days.

Please note that the return must meet our 'return requirements'.
Our return conditions are listed below.

You can return the received items or parts of the order within 14 days. If you have received a gift or free item(s) with your order, please also include this item with the returns.
We ask also to include the origional invoice. If the invoice is not included with the returns, we unfortunately cannot process your return.
We do not accept returns of products not purchased through the website THE SOAPPHARMACY.

During the return period, it is your responsibility to make sure the product(s) are kept at room temperature, not directly exposed to sunlight and they are undamaged and unopend. All products should be returned in the (unopened) sealed packaging. And products should be returned in the original (outer) packaging.

Attn. Returns department
Zuidergracht 21-32
3763 LS Soest
The Netherlands

Once we receive the returned goods in good order and they meet our return requirements, you will get the amount refunded as soon as possible and no later than within 10 days. It may take a few days between the receipt of your returned item (s) and the return process.
Normally, it takes a little longer longer before you can see the amount credited on a credit card. When the recipient of the article is not the buyer of the article, it will be returned to the original buyer. Please note that shipping charges are not refundable.

International customs duties and sales taxes for shipments outside the EU will not be reimbursed.

For more information, please contact one of our staff by phone at +31 35 5880015 or send an email with your questions to